Shipping policy

Last Updated: August 25, 2026

At Alvorum, we want the delivery of your order to be as considered as the pieces themselves. This policy sets out how we ship, what timelines to expect, and what happens if something goes wrong. Every order within the United States ships free.

Shipping Locations

This policy applies to orders delivered within the United States. We do not currently ship internationally.

Delivery Times

  • Order cutoff time: 2:00 PM EST. Orders placed after the cutoff are processed the following business day, which can add one day to the estimate.
  • Handling time: 1–2 business days, Monday to Friday. Once processed, your order is dispatched through one of our carrier partners.
  • Transit time: 6–8 business days, Monday to Friday.
  • Estimated total delivery time: 7–10 business days.

These timelines are given in good faith. Carrier delays, weather and other conditions outside our control can occasionally shift them.

Carrier Services

We work with established carriers serving the United States, including USPS, UPS and FedEx.

Shipping Costs

  • Free shipping: all orders delivered within the United States ship free, with no minimum purchase.
  • Paid shipping: for any destination outside our free shipping zone, the cost is calculated and shown at checkout.

Delivery Issues

If your shipment is delayed, arrives damaged, or appears to be lost in transit, contact our support team as soon as you notice. We will work directly with the carrier to resolve it and make sure your order reaches you.

Tracking Your Order

Once your order ships you will receive a confirmation email containing your tracking number. You can also follow your shipment any time on our Order Tracking page.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or operations. Updates are posted on this page with a revised Last Updated date. Continued use of our website after any update constitutes acceptance of the revised policy.

Questions?

Visit our FAQ page or contact our support team and we will help.

Contact Information

Store Name: Alvorum

Store Address: 1217 Glastonbury Way, Bel Air Maryland 21014, United States

Store Email: info@alvorum.com

Store Phone: +14437823504

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.