Refund policy
Last Updated: August 25, 2026
At Alvorum, we want you to be genuinely happy with what arrives. If something is not right, the return process below is designed to be short and free of friction.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing info@alvorum.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, though you may return it after delivery under the terms below.
30 Day Easy Returns
You have 30 days from the day your order is delivered to start a return. To qualify, items must be:
- Unused
- In their original condition
- Returned with all original packaging, tags, accessories and included materials
Restocking fee: none. We do not charge a restocking fee under any circumstances.
Return Policy Overview
- Return window:Â 30 days from delivery
- Item condition:Â unused, original condition, complete with packaging, tags and accessories
- Easy returns:Â our support team walks you through every step
- Restocking fee:Â $0
Return Shipping Costs
Defective, damaged or incorrect items. There is no cost to you if the item is incorrect, arrived damaged in transit, or is faulty in any way.
Change of mind. You are responsible for return shipping if the wrong item was ordered, the item does not fit your space, or you no longer want it. Original shipping charges are non refundable.
How to Return an Item
- 1. Contact us. Email info@alvorum.com with your order number and the reason for the return.
- 2. Prepare your return. Repack the item securely in its original packaging with all accessories, tags and documentation.
- 3. Send it back. Ship using the instructions in your return authorisation email, using the carrier or method recommended there.
Refund Process
Inspection. Once your return arrives we inspect it to confirm it meets the criteria above.
Refund timing. Approved refunds are issued to your original payment method. Please allow up to 7 business days for the refund to be initiated, depending on your bank or payment provider.
Exchanges
We accept exchanges. If you would like a different size, colour or product, email info@alvorum.com and our team will arrange it.
Order Not Delivered
If your order has not arrived within the expected window, email info@alvorum.com with your order number. We will open an investigation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no cost to you.
Non Returnable Items
For hygiene and safety reasons a small number of items cannot be returned. These are clearly marked as non returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Updates are posted on this page with a revised Last Updated date. Continued use of our website after any update constitutes acceptance of the revised policy.
Questions?
Visit our FAQ page or contact our support team.
Contact Information
Store Name: Alvorum
Store Address: 1217 Glastonbury Way, Bel Air Maryland 21014, United States
Store Email: info@alvorum.com
Store Phone: +14437823504
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.