Billing Terms and Conditions

Last Updated: August 26, 2026

This Billing Terms & Conditions document outlines the payment and billing practices of Alvorum. By placing an order through our website, you agree to the terms outlined below.

1. Accepted Payment Methods

At Alvorum, we offer a variety of secure payment options to provide a safe and convenient shopping experience. We currently accept the following payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB and UnionPay
  • Digital Wallets: PayPal, Shop Pay, Apple Pay and Google Pay
  • Bank Transfers (available for bulk orders only, please contact us for details)

All payments are processed in United States Dollars (USD).

2. Payment Processing

  • Full payment is required at the time of purchase.
  • Orders will not be processed or shipped until payment has been successfully received and verified.
  • If a payment is declined, fails, or cannot be authorized, the order will not be confirmed or fulfilled.

3. Pricing & Currency

  • All prices displayed on alvorum.com are listed in USD.
  • Prices are subject to change at any time without prior notice.
  • Any applicable taxes, duties, shipping fees, or other charges will be calculated and clearly displayed during checkout before your order is finalized.

4. Secure Payment Processing

Protecting your payment information is important to us.

  • Alvorum uses SSL encryption and trusted third party payment gateways to securely process all transactions.
  • We do not store, collect, or have access to your full credit card or payment details. Payment information is handled securely by our authorized payment providers.

5. Refunds & Chargebacks

  • Refunds are processed in accordance with our Return & Refund Policy.
  • Unauthorized, fraudulent, or unjustified chargebacks may be investigated and formally disputed where appropriate.
  • If you experience any billing concerns or payment related issues, we encourage you to contact us first at info@alvorum.com or by phone at +14437823504 so we can assist you as quickly as possible.

6. Fraud Prevention

To protect both our customers and our business:

  • Alvorum reserves the right to refuse, cancel, or place on hold any order that appears to involve fraudulent, unauthorized, or suspicious activity.
  • For certain transactions, particularly high value orders, we may request additional identity verification before processing the order.

7. Changes to These Terms

We may update these Billing Terms & Conditions from time to time to reflect changes in our business practices or legal requirements. Any revisions will be posted on this page with an updated date. We encourage you to review these terms periodically. Your continued use of our website following any changes constitutes your acceptance of the revised Billing Terms & Conditions.

8. Related Policies

You may also want to read our Shipping Policy, our Return & Refund Policy, our Privacy Policy, our Terms of Service, or our FAQ page.

Contact Information

Store Name: Alvorum

Store Address: 1217 Glastonbury Way, Bel Air Maryland 21014, United States

Store Email: info@alvorum.com

Store Phone: +14437823504

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.