FAQ
Welcome to the Alvorum Frequently Asked Questions page. We are here to make sure your experience with us is straightforward from the moment you order to the moment your pieces arrive. If you still need help after reading this, please get in touch.
1. How long will it take to receive my order?
Handling time is 1–2 business days, Monday to Friday. Transit time is 6–8 business days. That gives an estimated total delivery time of 7–10 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order ships free within the United States, with no minimum purchase required. See our Shipping Policy for details.
3. Where is Alvorum located?
Alvorum is a United States based online business offering a curated selection of home décor, lighting and furniture, with shipping available throughout the United States.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order with photos of the item and packaging and we will arrange a replacement or refund. See our Refund Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Email us as soon as possible with your order number. After that window we cannot guarantee cancellation, as the order may already be in processing.
6. What is your return policy?
You have 30 days from delivery to return an item. It must be unused and returned in its original packaging with all tags and accessories. There are no restocking fees. Full terms are in our Refund Policy.
7. When will I receive my refund after returning a product?
Once your return is received and inspected, approved refunds are issued to your original payment method. Please allow up to 7 business days for the refund to be initiated, depending on your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties?
We do not offer a separate warranty. Every order is covered by our 30 day return window from the date of delivery. If an item arrives damaged, defective, or incorrect, the return costs you nothing and the refund is issued within 7 business days of inspection. Full terms are in our Refund Policy.
9. How can I contact customer support?
Through our Contact Us page, by email at info@alvorum.com, or by phone at +14437823504.
10. Do you ship internationally?
Not at this time. Shipping is exclusively within the United States.
11. Do you have a physical store location?
No, Alvorum is online only. Operating without showrooms is what lets us keep pricing competitive and carry a wider selection.
12. Can I place a bulk order for my business or organization?
Yes. Bulk orders are available. Contact our support team for pricing and lead times.
13. What is the process for exchanging a product?
Email us with your order number and what you would like instead, and we will guide you through it. Full instructions are in our Refund Policy.
14. How can I track my order?
Once your order ships you will receive a confirmation email with your tracking number. You can also track it any time on our Order Tracking page.
Contact Information
Store Name: Alvorum
Store Address: 1217 Glastonbury Way, Bel Air Maryland 21014, United States
Store Email: info@alvorum.com
Store Phone: +14437823504
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.